After-sales Service

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After-sales Service

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WARRANTY & REPAIR

Cantrack guarantees its products a 24-month warranty period. With additional agreement warranty period may be extended, for more detailed information please contact your sales manager.
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All batteries carry a 6-month warranty period.

If a product should fail within this specific warranty time, the product can be:


- Repaired

- Replaced with a new product

- Replaced with an equivalent repaired product fulfilling the same functionality

- Replaced with an equivalent different product fulfilling the same functionality in case of EOL


WARRANTY & REPAIR

All batteries carry a 6-month warranty period.

If a product should fail within this specific warranty time, the product can be:


- Repaired

- Replaced with a new product

- Replaced with an equivalent repaired product fulfilling the same functionality

- Replaced with an equivalent different product fulfilling the same functionality in case of EOL


SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service. We don’t guarantee that we will receive your returned items. RMA items should be sent to the following address:  Fl 18, ZhilianJia Bldg, LongGang, Shenzhen., Tel: +8675523702092


Cantrack is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.


According to GDPR regulation, provided private data will be used with care and only for warranty purposes.

WARRANTY DISCLAIMER

CantrackGPS products are intended to be used by personnel with training and experience. Improper use and violation of the instructions - leads to loss of warranty. The warranty does not apply to any consequential damages.